IT Help Desk Technician

Las Vegas, NV

Full Time

Entry Level

Sletten Construction is looking for an IT Help Desk Technician to support our Las Vegas office. The IT
Help Desk Technician will report to the System Administrator and the Division Manager and will assist in
daily information technology duties. This position requires a strong attention to detail with excellent
communication skills.

Duties and Responsibilities

Accepting, reviewing and acting on help desk tickets
Providing an in-person or remote technical support through email, phone and web-based platforms
Pinpointing technical issues based on reported systems and diagnostic reports
Using remote-control software to actively repair user issues
Performing basic account management tasks, such as resetting passwords and adjusting key settings
Training new employees or users on new software or repair processes
Assisting with routine tasks, such as inventory management
Creating and maintaining work logs that document user interactions for all projects
Assisting with new software and hardware launching and implementation
All other tasks or projects assigned

Qualifications

Technical proficiency in basic computer skills, popular operating systems and employer-specific hardware and software
Understanding of network administration, including protocols and IP addressing
Knowledge of software installation and configuration processes
Ability to troubleshoot quickly
Strong written and verbal communication skills
Ability to simplify technical language into easy-to-understand phrasing
Patience and empathy when helping users
Excellent time management and organizational skills

Additional Information

Work location is in Las Vegas, NV
Office environment requires sitting and standing

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